PROCEDURE
Complaints about a member of the house staff regarding alleged disruptive
behavior must be in writing, signed, and directed to the trainee’s Program
Director (see Attachment A).
1. Level I: the Program Director or their designee, with the advice of legal
counsel interviews the complainant and, if possible, any witnesses within one
working day of receiving the complaint and interviews the house staff member
within one working day of receiving the complaint. He/she provides the trainee
the opportunity to respond in writing. The Program Director, Department Chair
or their designee does one or more of the following:
- determines that no action is warranted
- issues a warning
- requires a written apology to the complainant
- refers member to the Medical Staff Health Committee
- initiates corrective action pursuant to the Housel Staff Policies and Procedures.
2. Level II: the Program Director, Department Chair or designee interviews the
complainant and, if possible, any witnesses within 5 working days of receiving
the complaint and interviews the house staff member within 5 working days.
He/she provides the member the opportunity to respond in writing.
The Program Director, Department Chair or designee may:
- determine that no action is warranted.
- issue a warning
- require a written apology to the complainant
- refer member to the Medical Staff Health Committee
- initiate corrective action pursuant to the Medical Staff Bylaws
3. Level III: the Program Director, Department Chair or designee interviews the
complainant and, if possible, any witnesses within 10 working days of receiving
the complaint. He/she provides the member the opportunity to respond in writing.
The Program Director, Department Chair or designee may:
- determine that no action is warranted.
- issue a warning
- require a written apology to the complainant
- refer member to the Medical Staff Health Committee
- initiate corrective action pursuant to the Medical Staff Bylaws.
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